Help & FAQs
Want to ask us something? Got something to get off your chest? Want to know how to find out more about the music we play?
How can I listen to Capital XTRA?
Check out our WAYS TO LISTEN information at the bottom of this page.
I can't listen to you on my Radio/Digital Radio/App/Online?
You can get in touch with us via the form at the bottom of this page. Please include as much technical detail as possible: are you on Mac, PC or mobile device, which device or browser, your Internet Service Provider, etc.
Why can't I listen to Capital XTRA when I'm outside the UK?
Unfortunately, for rights reasons, Capital XTRA is only available to listen to within the United Kingdom, sorry. You will need a valid UK postcode to access the player.
What was the name of the song you just played?
First off, check out the Playlist page on the site for details about what's on the main Capital XTRA playlist. That will show you all the songs played in the show currently on air. You can also look back at previous shows, going back two weeks, search our playlists, or take a look at the specialist show playlists on the same page for the late night shows.
I missed a show, how can I listen back to it?
Hit the LISTEN button at the top of the site - you can then access our On Demand service, which streams all shows for seven days. Pick the show you want from the menu and you'll see all the episodes within.
Can I download a Capital XTRA show?
Sorry, we don't at present offer downloads, only streams, due to copyright reasons.
I'd like to email a presenter, how do I do that?
To contact your favourite presenter on Capital XTRA go to Radio section of the website. Each presenter has their own email form.
Why won't you play [insert name of artist] on Capital XTRA?
Check out our About Us page - it will explain more about the sort of music we play on Capital XTRA and what our format is. If we're not playing a particular artist, then they probably don't fit our music policy.
Can I list my Gig/DJ Night/Event on your site?
No, sorry about that! At present, we don't carry detailed gig listings on Capitalxtra.com.
Can I text a comment or a request?
Our text number is 61236 (standard network charges apply).
Can I tweet you?
Yes, we'd love to hear from you on Twitter. You can follow us @capitalxtra. Come and say hi!
Are you on Facebook?
Yep, we're on Facebook too! Our Facebook account is at www.facebook.com/capitalxtra.
How can I advertise on Capital XTRA or CapitalXTRA.com?
If you are interested in advertising our sales team will be happy to discuss your needs and offer you suggestions on how to get your message to the right people, at the right time, at the best price. See our Contact Us page for more details.
Where can I apply for a job at Capital XTRA?
If you would like to be considered for employment with Capital XTRA, please check out the Global site here for the latest jobs.
Where can I apply for work experience or an internship?
We offer both work experience and internships through the Global Academy. Opportunities are available in a number of areas including marketing, radio production, creative and interactive. To find out more and apply, visit the Global Academy.
Where do I send my press or media enquiries?
For press and media enquiries about Capital XTRA, including interviews with our presenters, you can contact our press department.
Please note, these contact details are for use by the press and media only - press releases, news stories or announcements should not be sent to the above.
How can I contact Capital XTRA?
At Global we believe the best experiences are shared. So we want our customers to share their experiences with us. Whether it’s feedback, a question or a complaint, Global Customer Support are here to help.
To contact our Customer Support Team, please use the ‘Support’, ‘Chat’ or ‘?’ button on the screen or you can email Customer.Support@Global.com. If you prefer to speak to us – the team are here to help on 0333 200 2000, or you can contact them via Twitter at @GlobalSupport. The team are available Monday to Friday 8.30am to 5.30pm.
Where can I send my enquiry about the website Capitalxtra.com?
If you have a comment or enquiry about our website, please send us a message by filling in the form below.
Help! I won a prize on Capital XTRA or Capitalxtra.com but I haven't received it yet? !
Please allow at least 28 days for prizes to be fulfilled. Contact us via the ‘Support’ or ‘?’ button on the screen.