Make Summer XTRA - FAQs & Specific Rules
5 August 2022, 06:00
Make Summer XTRA – FAQs and Rules
How much does it cost to enter?
Entries cost £2 plus your standard network rate.
How do I enter?
You can enter the competition by texting SUMMER, followed by your answer, to 61236. You can also enter online through Capital XTRA’s Win+ platform. Entry packages start from £2.
What question do I need to answer?
We’ll play you an audio clip on air made up of bits of one artist’s songs, and you’ll need to identify the artist. Make sure you only get the competition audio from listening to Capital Xtra’s live output or via Capital XTRA’s Win+ platform, not via social media or any other means.
Is it the same question the whole time?
Yes, it will be the same artist to identify, but we’ll add extra clips to the audio throughout the month.
When do I enter?
Make sure you text before the competition closes at 24th August 2022 at 5PM. If you text after that you won’t be entered but you may still be charged.
Can I enter from anywhere in the UK?
You can enter the competition if you’re a resident of Great Britain (England, Scotland or Wales). If you live in Northern Ireland, The Isle of Man or the Channel Islands, then we’re really sorry but you shouldn’t enter as you won’t be eligible to win, due to different regulations in those places.
Do I have to be available to answer my phone to win?
Yes, you’ll need to be available to answer your phone when the competition closes on 24th August 2022 at 5PM
What number will you call from?
We can’t guarantee how it will display on your phone if we call you. It could be ‘unknown’, ‘withheld’, it might show a telephone number, or display in any other way.
What can I win?
One person will win a load of great prizes. We’ll keep updating the prize list as we go through the duration of the competition, so make sure you listen to Capital Xtra to find out what the latest list of prizes is.
When are the extra prizes announced?
New prizes are added throughout the month on Capital Xtra Breakfast with Yinka & Shayna Marie, and you’ll find the most up-to-date prize list on Capital Xtra’s Win+ platform the morning of the announcements, along with the updated audio clip too.
If I’m selected as the winner, will I only win the prizes that had been revealed when I entered?
One person will win all the prizes available, as revealed near the end of the competition, regardless of when they entered
Can I enter by phonecall?
No, text and online are the only ways to enter
I have sent a text to enter but haven’t received a confirmation message.
There are many different reasons for this. It could be due to insufficient funds, a Premium Rate block, a monthly cap that’s been exceeded, or a problem with your mobile phone network. You’ll need to contact your network about this:O2: o2.co.ukVodafone:Vodafone.co.ukEE: ee.co.ukSky: sky.com/help/home/sky-mobileThree: three.co.ukVirgin: virginmedia.com/mobile
Why are my messages not sending in the first place?
If messages are not leaving your phone, then they haven’t reached us and won’t be included in the draw to win. This isn’t something we’re able to affect, so you’ll need to contact your mobile phone network (using the contact details above), and they’ll be able to advise you further.
I tried to enter online via Win+ but my entry failed
If you selected ‘pay by mobile’ but your entry failed, there are many different reasons for why this could be. Not all mobile networks support this kind of transaction – it’s only available on O2, Vodafone, EE and Three. Otherwise, it could be due to insufficient funds, a block, a monthly cap that’s been exceeded, or another problem with your mobile phone network. You’ll need to contact your network about this. If you entered via PayPal and your entry failed, you may have insufficient funds in your account. Please contact PayPal if in doubt.
I was a winner on another Capital XTRA competition recently. Can I enter?
In the last six months, if you’ve won a competition from any of Global’s brands, including via radio stations and websites – winning either a prize valued at a thousand pounds or more, or winning more than one prize of any value - your entries won’t be eligible until any exclusion period has ended.
If we’ve still not answered your question, check out our full list of Premium Rate FAQs here
‘Make Summer XTRA’ - Capital XTRA, 2022
1. The Make Summer Xtra promotion (‘Promotion’) is organised by Global (as defined in the General Terms and Conditions). The Promotion will run from 1st August 2022 to 24th August on Capital XTRA. Global is the Promoter.
2. IMPORTANT: THIS PROMOTION IS ONLY OPEN TO RESIDENTS OF GREAT BRITAIN AND IS NOT OPEN TO RESIDENTS OF NORTHERN IRELAND. The Promotion is subject to these Specific Rules and the General Terms and Conditions which are available here (together, the ‘Promotion Terms and Conditions’). Entry into the Promotion constitutes acceptance of these Specific Rules and the General Terms and Conditions. Details of the Promotion:
3. To enter the Promotion, you must listen to Capital XTRA between 1st August 2022 to 24th August and identify the artist of the song clips played in the audio, as directed on air by the presenter(s).
4. We will add additional song clips from the same artist to the audio as the Promotion progresses. For the avoidance of doubt, all entries will go into one draw (see clause 9), regardless of when they were submitted.
5. Entry via SMS Text Message
5a. You must send a text message starting with the keyword SUMMER followed by your answer to 61236 or 82200 (the ‘Text Message Line’). Text messages will be charged at £2 plus one standard network rate message.
5b. Text entry will open at 06:00 on 1st August 2022. Entries received before or after this time will not be included in the Promotion but may still be charged.
5c. We are not responsible for any latency experienced by your mobile phone network, which may delay the delivery of text messages to and/or from us. Furthermore we are not responsible for any erroneous entries which may occur through a mobile phone network or handset error.
5d. On entering the Promotion, you will receive a text message that invites you to take part in a 4-for-2 offer, whereby if you enter the Promotion a second time within the same Promotion round, you will receive an additional two text entries into that Promotion round at no extra cost. The additional entries will be automatically included once you’ve entered for the second time and you will not need to text again to claim this. If you do submit a third text entry for the Promotion, you will be charged. It is your responsibility to ensure that if you respond to this offer, the text lines for the Promotion round are still open when you do so.
6. Entry Online via Capital XTRA’s Win+ Platform
6a) To enter the Promotion online (‘Online Entry’), you must use Capital Xtra’s Win+ platform.
6b) To do so, you must visit the ‘Make Summer XTRA’ page on Capital XTRA’s Win+ platform (http://winplus.capitalxtra.com).
6c) You must complete your entry by selecting the number of entries you would like to purchase and completing the payment journey through your chosen Payment Services Provider (PSP).
6d) For a full breakdown of all entry options, tariffs and costs, including bonus entries available for Online Entry, please see clause 7 below.
7. Entry Prices
8. Once the Line has closed one entrant will be selected at random from all the entries submitted during the Promotion. The selected entry must be eligible and have the correct answer. If you are that entrant, one of our representatives will call you on the telephone number on which you entered, we may only call you once. If the entry is ineligible, we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another entrant, as applicable.
9. If you are the randomly selected entrant, you may be asked to have a call with a presenter. That call will either be broadcast live or pre-recorded for future broadcast. You must answer your telephone when we contact you. Someone else cannot answer the phone, participate or accept a prize on your behalf. If: (i) you fail to answer the phone; (ii) someone else answers the phone; (iii) the call goes to voicemail; (iv) the call becomes disconnected; or (v) you are not (or do not seem to be) in a position to safely and/or lawfully take or remain on the call (for example, if you are or seem to be driving); or (vi) you are not audible or intelligible or we are not able to conduct a conversation with you in a manner that is suitable for broadcast for any reason beyond our control (including, but not limited to: low/no signal on your device, a call is dropped by any network, you are travelling, there is too much background noise or feedback, etc.); before or during the Promotion, you may be disqualified and we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another winner, as applicable. If you have complied with all applicable terms and conditions, and if you are successful, then you will be declared the winner of the Promotion, on-air.
10. We may publish and publicise your name, image, social media handle and/or profile picture, your nearest geographical location (for example, your nearest city, town or county) and your entry, and we may refer to your and any applicable third party’s (for example a guest/travel companion) association with the Promotion and/or the prize, in any and all media, worldwide, in perpetuity, for publicity and PR purposes solely in connection with the Promotion.
11. In relation to winners (and runners up if applicable), you understand that we may interview you and your guest(s)/travel companions(s) which we may film, photograph and/or record and; (ii) film, photograph and/or record, you and your guest(s)/travel companions(s) in connection with the Promotion either by telephone or in person and we may use such films, recordings and/or photograph(s) for publicity and PR purposes in any and all media, worldwide, as often and for as long as we consider appropriate or desirable, in connection with the Promotion. We may also publish your and your guest(s)/travel companion(s) name, image, social media handle and/or profile picture.
12. By entering the Promotion you are requesting that we process your entry into the Promotion immediately. We complete the entry process immediately following receipt of your entry and therefore you acknowledge that once you enter the Promotion you will lose any right you may have to cancel your entry and receive a refund (whether under the Consumer Contracts Regulations 2013 or otherwise).
13. The Promotion is only open to residents of Great Britain (i.e. England, Scotland and Wales only) aged 18 and over, and who are based in Great Britain at the time of entry. For the avoidance of doubt, the Promotion is not open to residents of Northern Ireland, the Isle of Man or the Channel Islands.
14. Multiple entries by SMS are permitted up to a maximum of 10 paid entries per day; any additional entries above this limit will be excluded from the Promotion. Multiple entries are permitted across the Win+ platform up to a maximum of £30 spend per day; any additional entries above this limit will be excluded from the Promotion. Please note that entries into other promotions on the Win+ platform will also contribute to this daily spend limit. If we believe that entrants may be entering across multiple devices or phone numbers in order to negate the spend limit, they may be disqualified from the Promotion. The Promotion is for entertainment purposes only and we strongly advise against excessive use.
15. One winning entrant will receive an iPhone 13 128GB, colour midnight, plus 12 surprise items. Items will be revealed on air as the Promotion progresses and then added to the prize list in Appendix A (see below) in these Specific Rules. The online entry page on Win+ https://winplus.capitalxtra.com/ will update at 6am the morning the new prizes and audio clues are announced on air. The winning entrant will receive all items on the prize list, regardless of when their entry was submitted.
16. We will endeavour to transfer the prize money to your bank account within 28 days but are not responsible for any delays. You must provide all necessary details via the method directed within 14 days after the original request to do so otherwise the prize will be forfeited at our discretion.
17. For delivery of the non-cash prizes, you must provide your full email address and delivery address to us upon confirmation of your win. We will endeavour to deliver the prizes on or before Saturday 27th August but cannot be held responsible for unforeseen events such as (but not limited to) extreme weather or road closures.
18. Any other costs and expenses which are not specifically included in the prize description are excluded and will be the sole responsibility of the winner.
19. The prize is non-transferable and non-refundable. No cash alternative is available except at our sole discretion.
20. We reserve the right to substitute the prize with another prize of equal or greater value at our absolute discretion.
21. We are registered with the Phone-paid Services Authority (“PSA”): registration number ORG832-96388-41101. For all enquiries in connection with the Promotion please contact our customer support team at https://global.com/contact/.
22. Your personal data that you provide to us will be collected and processed by us, our licensees (including Communicorp UK Limited) as well as the prize providers, and if applicable, our service providers, network operators and suppliers in order to administer and fulfil the Promotion. Your personal data may also be disclosed to the Phone-paid Services Authority, Ofcom and/or the Advertising Standards Authority at their reasonable request for regulatory purposes, for example, in order to prevent, investigate and detect crime, fraud or anti-social behaviour and comply with law enforcement agencies and applicable advertising codes.
25. We and the prize providers may transfer and process personal data outside of the EEA and UK for the purposes of administering the Promotion. Where any transfers are made outside of the EEA or UK we will ensure appropriate safeguards to protect your personal data are in place.
26. We will hold your personal data for a period of up to 3 years in order to comply with our regulatory obligations.
27. You may request the removal of your personal details from our database by contacting email@example.com. If you request that your personal details be removed prior to the conclusion of a Promotion, you will forfeit your right to enter the Promotion and/or claim any prize and we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another winner, as applicable.
APPENDIX A – Additional Prizes revealed as Promotion progresses:
Wednesday 3rd August 2022 – Sonos Roam Wireless Speaker Lunar White
Friday 5th August 2022 – Slush Puppy Machine, Water fight bundle - 2 x 1000ml Squirt gun, 1 x Large pack self sealing water balloons & Instax Mini 11 Camera
Monday 8th August 2022 - Prize to be revealed
Wednesday 10th August 2022 – Prize to be revealed
Friday 12th August 2022 – Prize to be revealed
Monday 15th August 2022 - Prize to be revealed
Wednesday 17th August 2022 - Prize to be revealed
Friday 19th August 2022 – Prize to be revealed
Monday 22nd August 2022 - Prize to be revealed
Wednesday 24th August 2022 – Prize to be revealed